Crystal Lodge Hotel
How Crystal Lodge transformed valet operations and guest experience at a premier Whistler ski resort.
98 Spaces
7 Parking Categories
Whistler, BC
Challenge
Manual Processes With No Real-Time Visibility
- Limited visibility into actual parking occupancy
- Vehicle location dependent on manual searches
- Congestion during peak periods (check-in, check-out, events)
- Parking perceived as a friction point in the guest experience
Solution
Spatium as the Central Parking Intelligence Hub
- Smart guidance cameras with real-time occupancy detection, license plate recognition, and vehicle type & color identification
- Outdoor dynamic signage displaying live available spaces by category (including EV and accessible) at site entry
- Spatium centralized management platform with real-time occupancy visualization, instant vehicle search by plate or attributes, and historical usage analytics
Results
An Improved Parking & Valet Experience
98
Spaces monitored in real time across 7 categories
100%
Valet vehicle search time saved
1
Centralized platform for detection, guidance & management